Your chats stay on your device

Chat Support and Dig Deep conversations are saved on the phone or computer you are using, and they are locked with encryption. They are not copied into a database on our servers. There is no pile of anyone's chats sitting somewhere for us to browse.

We cannot read them

Nobody at Universal Manhood LLC can open your Chat Support conversations. There is no admin screen, no chat log, and no back door. We built it that way on purpose, because support you have to be nervous about is not support.

The only way a chat ever reaches us is if you copy it yourself and send it to us.

What happens when you press send

When you send a message, it travels through the app just long enough to get a reply back. We do not write your words down. The AI service that writes the reply keeps short-term safety copies under its own rules, the same way any AI product does — but we never receive a transcript and cannot open one.

What the app does keep

To show your Analytics, the app counts the feelings and heat levels you pick and how often you used the tools. Those counts live on your device too. They do not include your messages or anyone's name.

You hold the key

Chat Support opens with your device unlock (Face ID, touch, or fingerprint) or a PIN only you know. It locks itself again after you step away, and you choose how long that takes: 1, 5, 15, or 30 minutes.

You can rename a chat, delete one, or erase all of them at any time. Deleted chats cannot be recovered, and clearing your browser or app data erases what is left on that device.

If you sign in

Signing in uses your email address so your account works across devices. It does not hand us your conversations. Your chats still live on each device and still stay unreadable by us.

One honest limit

No app can promise perfect secrecy. Encryption protects your chats from us and from most snooping, but it cannot help someone who already knows your phone passcode or is holding your unlocked phone. Keep your device passcode private, and close Chat Support before you hand a phone to someone.

The legal version

This page is written in everyday words on purpose. The Terms of Service and the Disclaimer & Release of Liability are the full legal documents and apply along with this notice.